Data Assessment

Faculty Satisfaction

The Faculty Satisfaction Survey was administered during December 2014 to full-time faculty who taught remotely, at the Sunroad office, Colorado office, or at the Iowa campus. The purpose of the survey was to provide insight into faculty satisfaction and perceptions of service and support from the University, and courses and curriculum. There were 142 online faculty and 33 campus faculty, or 77% of invited faculty that completed the online survey.

General Satisfaction Results

Faculty were asked, “How satisfied are you teaching for Ashford University?”

  • 48% of faculty responded that they were “very satisfied” and 25% indicated that they were “satisfied” teaching for Ashford University.
    • Notes: Based upon a seven point scale that includes: very satisfied (7), satisfied (6), somewhat satisfied (5), neutral (4), somewhat dissatisfied (3), dissatisfied (2), very dissatisfied (1), the average rating was 5.97. Survey question: How satisfied are you teaching for Ashford University?

Faculty were asked, “How likely are you to recommend teaching at Ashford University to a colleague?”

  • 64% of faculty indicated they were likely to recommend teaching at Ashford University to a colleague (includes responses of 8, 9, and 10).
    • Notes: Based on a scale that includes: extremely likely (10), neutral (5), and not at all likely (0), the average rating was 7.72. Survey question: How likely are you to recommend teaching at Ashford University to a colleague?

Support/Service

Faculty were asked to indicate their level of satisfaction regarding support/service from the University, including Academic Support and Instructional Specialist teams.

  • 72% of online faculty respondents were "satisfied" to "very satisfied" with support provided by the Instructional Specialist team.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating was 4.04 for online faculty.
  • 71% of online faculty respondents were "satisfied to "very satisfied" with the responses they received from administrators when they had an issue or concern.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating for online faculty was 3.93.
  • 87% of online faculty respondents were "satisfied" to "very satisfied" with the customer service they received from the Academic Support team (schedulers, coordinators).
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating for online faculty was 4.44.

Course/Curriculum

Faculty were asked to indicate their level of satisfaction with the standardized curriculum.

  • 68% of online faculty respondents were "satisfied" to "very satisfied" with the standardized curriculum.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating for online faculty was 3.86.
  • 74% of faculty rated the quality of the Ashford curriculum for the courses with which they have the most experience as very high or high.
    • Notes: Based upon a five-point scale that includes: very high (5), high (4), moderate (3), low (2) and very low (1), the average rating was 3.99.

 

Sense of Community

Faculty were asked to indicate the degree to which they felt like they were part of a community at Ashford University.

  • 76% of faculty strongly agreed (35%) or agreed (41%) that they felt like they were part of a community at Ashford University.
    • Notes: Based upon a five-point scale that includes: strongly agree (5), agree (4), neither agree nor disagree (3), disagree (2) and strongly disagree (1), the average rating was 4.0.

Source: Business Intelligence, 2015.

Notes: In December 2014 surveys were sent to 226 current full-time Ashford online and campus faculty. Sample size obtained:

  • All Full-Time Faculty Invited = 226; All Full-time Faculty Completed = 175. Overall response rate: 77% Margin of error ± 3.53% at 95% confidence level.
  • Online Full-Time Faculty Invited = 181; Online Full-Time Faculty Completed = 142. Overall response rate: 78% Margin of error ± 3.83 at 95% confidence level.