Data Assessment

Faculty Satisfaction

A survey was administered August 2011 to all online faculty who taught a course in the six months prior to the survey administration. The purpose of the survey was to better understand faculty satisfaction and perceptions of service and support from the University, and courses and curriculum. There were 1,533 faculty, or 71% of invited faculty, that responded to the online survey.

General Satisfaction Results

Faculty were asked to indicate their level of satisfaction with regards to teaching at Ashford University and their likelihood to recommend teaching at Ashford University to a colleague.

  • 62% of faculty responded that they were "very satisfied" and 28% indicated "satisfied" teaching at Ashford University.
    • Notes: Based upon a seven point scale that includes: very satisfied (7), satisfied (6), somewhat satisfied (5), neutral (4), somewhat dissatisfied (3), dissatisfied (2), very dissatisfied (1), the average rating was 6.48. Survey question: How satisfied are you teaching for Ashford University?
  • 90% of the respondents indicated they were likely to recommend teaching at Ashford University to a colleague (includes responses of 8, 9, and 10).
    • Notes: Based on a scale that includes: extremely likely (10), neutral (5), and not at all likely (0), the average rating was 9.16. Survey question: How likely are you to recommend teaching at Ashford University to a colleague?

Support/Service

Faculty were asked to indicate their level of satisfaction regarding support/service from the University, including Academic Support and Instructional Specialist teams.

  • 92% of respondents were "satisfied" to "very satisfied" with support provided by the Instructional Specialist team.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating was 4.50.
  • 88% of respondents were "satisfied to "very satisfied" with the responses they received from academics when they had an issue or concern.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating was 4.41.
  • 93% of respondents were "satisfied" to "very satisfied" with the customer service they received from the Academic Support team (schedulers, coordinators).
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating was 4.60.

Course/Curriculum

Faculty were asked to indicate their level of satisfaction with regards to University courses and curriculum.

  • 86% of respondents were "satisfied" (41%) to "very satisfied" (45%) with the standardized curriculum.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating was 4.25.
  • 93% of respondents were "satisfied" to "very satisfied" with the online course format.
    • Notes: Based upon a five-point scale that includes: very satisfied (5), satisfied (4), neutral (3), dissatisfied (2) and very dissatisfied (1), the average rating was 4.51.
  • 84% of faculty rated the quality of the Ashford curriculum for the courses with which they have the most experience as very high or high.
    • Notes: Based upon a five-point scale that includes: very high (5), high (4), moderate (3), low (2) and very low (1), the average rating was 4.24.

Source: Institutional Research, 2011.
Notes: Survey of 2,204 Ashford online faculty who taught a course within six months prior to the survey administration in 2011. Sample size obtained: 1,574. Overall response rate: 71.4% Margin of error ± 1.37% at 95% confidence level.